Legal

Refund & Cancellation Policy

Last updated: 28 October 2026

This policy explains when you can cancel an order with Vicky Media and when you can get a refund. Because video editing is a custom digital service, time and effort are spent on each order as soon as work starts. Please read this policy before making a payment.

          Summary
          Cancel before editing starts → 100% refund.
After editing has started or after delivery → no refund (revisions are provided as per your package).
Order not delivered at all → full refund; partly delivered → partial refund.
Approved refunds are sent to your original payment method within 5–7 working days.

        

1. Payment before work

Full payment, or an advance payment agreed with you, is required before editing work starts. Work starts only after payment is received and all required files are shared.

2. Cancellation by the client

You can cancel your order before editing work has started and get a full (100%) refund.
To cancel, send a message on Telegram (@Vickymedia77_bot) or email anonymousbro7298@gmail.com with your name and payment / transaction ID.
Once editing has started, the order cannot be cancelled for a refund.

3. When refunds are not given

After editing work has started.
After the final video has been delivered.
If you change your mind, change the concept or no longer need the video after work has started.
If there is a delay because you did not share files, details or feedback on time.
For issues with content you supplied (for example copyright claims on music you asked us to use).

If you are not happy with the edit, we will fix it using the revisions included in your package.

4. When refunds are given

Full refund: if you cancel before work starts, or if we are unable to deliver your video at all.
Partial refund: if only part of the order is delivered (for example 2 out of 4 videos), the amount for the undelivered part will be refunded.
Duplicate or extra payment: if you are charged twice or pay more than the agreed amount by mistake, the extra amount will be fully refunded.

5. Cancellation by Vicky Media

We may cancel an order if the content is illegal or against our Terms & Conditions, or if we cannot complete it for any reason. In that case, you will get a full refund if work has not been delivered.

6. How refunds are processed

Refund requests are reviewed within 2 working days of the request.
Approved refunds are credited to the original payment method (card, UPI, net banking or wallet) within 5–7 working days. Your bank may take a little extra time to show it in your account.
No cancellation or refund processing charge is taken by us.

Changes to this policy

Vicky Media may update this policy from time to time. The latest version will always be available on this page with the "Last updated" date. Orders placed before a change follow the policy that was active at the time of payment.

Contact

For cancellations or refund requests, contact us:

Email: anonymousbro7298@gmail.com
Telegram: @Vickymedia77_bot